Virtual Assistant · Admin & Customer Support · eCommerce & Project Management
Results-driven operations professional with 18 years of experience managing teams, optimizing processes, and delivering measurable outcomes across healthcare, eCommerce, real estate, and logistics.
I'm a seasoned Virtual Assistant and Operations Professional with 18 years of diverse experience spanning healthcare, eCommerce, real estate, and logistics. I thrive on turning operational chaos into smooth, efficient systems.
My career has taken me from supervising medical billing teams at Insurance Outsourcing Philippines, to managing $200M+ real estate portfolios at Wexford Developments, to orchestrating global logistics for Bellroy Australia. Each role has sharpened my ability to adapt, optimize, and deliver.
I'm passionate about leveraging technology — from automation tools like Make, Zapier, and n8n, to AI prompting — to help businesses scale without the growing pains.
Comprehensive virtual support tailored to your business needs
Seamless remote support covering all your daily operational needs so you can focus on growth.
Full-cycle eCommerce operations across major marketplaces from listings to fulfillment.
Strategic back-office management that builds efficiency, accuracy, and accountability at scale.
Digital marketing execution and smart workflow automation to amplify your reach and efficiency.
A showcase of deliverables and projects across my areas of expertise
Developed comprehensive Standard Operating Procedures for a healthcare outsourcing firm, reducing operational errors by 35% and client complaints by 40%.
Managed financial operations for a $200M+ real estate portfolio at Wexford Developments — processing 200+ monthly invoices and producing 15+ weekly reports with 99% billing accuracy.
Supervised teams of 6+ staff across healthcare outsourcing operations, maintaining 98% accuracy and 95% efficiency through KPI dashboards, performance reviews, and targeted coaching.
Listed 200+ products/month on Amazon Seller Central with SEO-optimized titles, keyword-rich bullet points, and A+ content — contributing to $50K+ daily revenue tracking at Viva 5 LLC.
Managed $5K+/month Amazon PPC budgets, improving ACOS by 20% through strategic keyword bidding, campaign restructuring, negative keyword lists, and ongoing A/B testing.
Coordinated 500+ weekly shipments across 15+ courier platforms globally for Bellroy Australia, maintaining 95% customer satisfaction and reducing unfulfillable inventory by 25% (recovering $10K+ in fees).
Created engaging social media graphics, content calendars, and branded templates using Canva, growing engagement by 45% for eCommerce clients across Instagram, Facebook, and TikTok.
Built ManyChat, HubSpot, and CRM automation flows that reduced customer response times by 60% — automating lead qualification, follow-ups, and support ticket routing for eCommerce businesses.
Designed and developed this fully responsive portfolio website from scratch using HTML5, CSS3, and JavaScript — deployed on Netlify with smooth animations, mobile-first layout, and interactive work samples.
Designed and implemented multi-app automation pipelines using Zapier, Make, and n8n — connecting Shopify, Gmail, Slack, and Google Workspace to eliminate repetitive tasks and reduce manual work by 60%.
Built and managed WordPress websites for business clients — handling theme customization, SEO optimization (on-page and technical), Google Ads integration, content publishing, and ongoing maintenance.
A comprehensive toolkit built over 18 years of hands-on experience
18 years of progressive responsibility across diverse industries
Ready to bring 18 years of operations expertise to your business? I'm available for full-time, part-time, or project-based remote work.